Your panel, checked before you arrive.

Direct billing with 18 insurers and six third-party administrators, plus corporate accounts for employers. Bring your card and identification — we verify your cover before the consultation begins.

Verify my panel Browse the directory

Find your provider.

Search insurers and TPAs

24 providers

AIAInsurer
AllianzInsurer
AXAInsurer
Berjaya SompoInsurer
EtiqaInsurer
FWDInsurer
GeneraliInsurer
Great EasternInsurer
Hong Leong AssuranceInsurer
ManulifeInsurer
MSIGInsurer
PrudentialInsurer
QBEInsurer
RHB InsuranceInsurer
Sun LifeInsurer
Takaful IkhlasInsurer
Tokio MarineInsurer
ZurichInsurer
HealthMetricsTPA
MednefitsTPA
Fullerton HealthTPA
CXA GroupTPA
MiCareTPA
Red AlertTPA

No matching provider. Try a shorter name, or ask us to check.

This directory is reviewed quarterly. Panel terms, co-payments and exclusions are set by your insurer or employer. Some procedures and screenings require pre-authorisation; we will tell you when you book.

Paying at the clinic, claiming later.

Pay at the clinic

Settle your bill by card or cash and collect an itemised receipt. The receipt includes the diagnosis code, treatment details and the clinic's provider information.

Request your documents

Ask reception for a medical report or a copy of your results if your insurer needs one. Allow three to five working days; a report fee may apply.

Submit to your insurer

Send the receipt, report and claim form to your insurer or TPA. If they need clinical clarification, we will respond directly — just ask them to contact us.

Reimbursement timelines and coverage are determined by your insurer, not Nova Clinic. We can confirm what was done and provide the documents you need, but we cannot guarantee a claim outcome.

Questions we hear at reception.

Do you bill my insurer directly?

If your insurer or TPA appears in the directory above, yes. Bring your membership card and NRIC or passport. We verify eligibility before the consultation and bill the covered amount directly. Any co-payment or exclusion is payable at the clinic.

What if my panel is not listed?

You can still be seen. Pay at the clinic and submit an itemised receipt to your insurer for reimbursement. We can provide a medical report or results copy if your claim requires one.

Is pre-authorisation required?

Some procedures, screenings and specialist referrals require pre-authorisation from your insurer. We will advise you when you book and can help with the paperwork, though approval remains at your insurer's discretion.

Do you accept corporate accounts?

Yes. We set up corporate panel accounts for employers, with consolidated monthly billing and a named clinic contact. See the corporate section below or message our corporate team.

What is usually not covered?

Coverage varies by plan. Cosmetic procedures, some vaccinations, travel medicine, non-medical reports and items outside the policy schedule are commonly excluded. Check with your insurer before booking if cost is a concern.

Healthier teams, less admin.

We work with employers around Bangsar and the KL fringe to make primary care easier to access and simpler to administer.

Annual health screening days
On-site health talks and flu vaccination
Occupational health and return-to-work plans
Priority appointment slots for staff
Consolidated monthly billing

Corporate partnerships

Set up a company account.

Tell us your headcount, locations and current panel arrangement. We will come back with a simple proposal and a named contact for your HR team.

Speak to our corporate team